Refund policy

Last updated: November 11, 2026

Returns

We want you to love your AVENORA products. If you're not satisfied, you may return unused items in their original packaging within 30 days of delivery.

For hygiene reasons, we cannot accept returns of hair accessories that have been used.

How to start a return

Email us at mathiastc05@icloud.com with your order number before sending anything back. We'll reply with return instructions. Items sent back without first requesting a return may not be accepted.

Return shipping

Unless the item is damaged, defective or incorrect, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

Damaged, defective or wrong items

Please inspect your order on arrival. If an item is damaged, defective or not what you ordered, contact us right away with your order number and a photo, and we'll make it right with a replacement or full refund at no extra cost.

Refunds

Once we receive and inspect your return, we'll notify you whether it's approved. Approved refunds are issued to your original payment method. Please allow some time for your bank or card issuer to process it.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order.